Returns and Refunds

We want you to be happy with your order. This page explains how returns and refunds work. It does not limit your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not as described or not fit for purpose, you are entitled to a remedy such as a refund or replacement.

Faulty, damaged or incorrect items

Email us within 7 days of delivery with your order details and a photo of the issue. We will arrange a replacement or a refund, including any return postage.

Change of mind

Because these are food, nutrition and skincare products, we can only accept change of mind returns for items that are unopened, sealed and in their original packaging, requested within 30 days of delivery. Return postage for change of mind returns is paid by the customer.

How to start a return

1. Email hello@ariix.com.au with your name, order details and the reason for the return.
2. We reply with the return instructions and address.
3. Once we receive and check the item, we process your refund to the original payment method.

Refund timing

Refunds are processed within 5 business days of receiving the returned item. Your bank may take a few extra days to show it.